Shipping and Returns

Shipping and Returns

The Foam Company ships and delivers from multiple warehouses in each state. Please check relevant product pages for more information or contact us directly. Please note, unexpected delays can occur and lead times are subject to change without notice (busy periods including Christmas and Easter Holidays may be longer).

SHIPPING/DELIVERY LEAD TIMES (to Metro Areas)

Polystyrene - EPS Foam 
Urgent Order Requests Available (please contact us, charges may apply)
  • 5-10 business days for Sydney Metro Area 
  • 2-4 business days for Melbourne Metro Area (pickup available)
  • 3-5 business days for Brisbane Metro Area (pickup available)
  • 2-3 business days for Perth Metro Area
  • 5-7 business days for Adelaide Metro Area (pickup available)
  • For other states and anywhere in Australia - please contact us directly.
Foilboard Garage Door Insulation Kit 
  • 3-5 business days for Sydney Metro Area (pickup available)
  • 1-2 business days for Melbourne Metro Area (pickup available)
  • 3-5 business days for Brisbane Metro Area (pickup available)
  • 3-5 business days for Perth Metro Area (pickup available)
  • 5-8 business days for Adelaide Metro Area (pickup available)
  • For other states and anywhere in Australia - please contact us directly.
Polystyrene - XPS Foam
  • 2-3 business days for Sydney Metro Area
  • 2-3 business days for Melbourne Metro Area
  • 2-3 business days for Brisbane Metro Area
  • 2-3 business days for Perth Metro Area
  • 2-3 business days for Adelaide Metro Area
  • For other states and anywhere in Australia - please contact us directly.
Foilboard and Accessories
  • 1-3 business days for Sydney Metro Area (pickup available)
  • 1-3 business days for Melbourne Metro Area (pickup available)
  • 1-3 business days for Brisbane Metro Area (pickup available)
  • 1-3 business days for Perth Metro Area (pickup available)
  • For other states and anywhere in Australia - please contact us directly.
Polyurethane (Open Cell) Flexible Foams
  • 3-5 business days for Sydney Metro Area
  • 3-5 business days for Melbourne Metro Area
  • 3-5 business days for Brisbane Metro Area
  • 3-5 business days for Perth Metro Area
  • For other states and anywhere in Australia - please contact us directly.
Polyfoam Sheets and Rolls, IXPE Rolls, Expansion Joint Foam, Backing Rod
  • 1-3 business days for Sydney Metro Area (pickup available)
  • 1-3 business days for Melbourne Metro Area (pickup available)
  • 1-3 business days for Brisbane Metro Area (pickup available)
  • 1-3 business days for Perth Metro Area (pickup available)
  • For other states and anywhere in Australia - please contact us directly.

Gym Mats and Protectors
  • 3-7 business days for Sydney Metro Area 
  • 3-business days for Melbourne Metro Area 
  • 3-7 business days for Brisbane Metro Area 
  • 3-7 business days for Perth Metro Area
  • For other states and anywhere in Australia - please contact us directly.

RETURNS AND CUTTING POLICY
As per our company's return policy, if there is a fault with the product or damage incurred with the product or is not as described, you are entitled to a full refund of the purchase price and shipping costs. We do not provide refunds for change of minds or in certain circumstances a 10% restocking fee would apply. 
All compressible foams have a tolerance of 1-3mm. Whilst we always aim to cut as accurately as possible, there is always a chance of a tolerance whilst cutting compressible foams.

SHIPPING COSTS
Please note that The Foam Company has the right to modify shipping charges for online orders if we discover that the actual costs are significantly higher than the initially calculated website shipping cost.

REGIONAL (OUT OF METRO AREAS)
Occasionally, some rural and remote locations aren't always directly serviced. Extra delivery fees may apply to have the goods delivered directly to the address (even though the direct delivery address was provided at the time of order). These circumstances are totally out of our control.

Frequently asked questions

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So, if you're looking for a trusted partner for your foam needs, look no further than Foam company. With its proven expertise and commitment to excellence, Foam company is the perfect partner for your business.

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